Annunci

Descrizione:
You will therefore be required to: Inform and help customers via email, chat and phone on OVHcloud products and services Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.) Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners Provide pre and post-sale commercial support Deal with customer's requests and questions related to payments and invoices (billing), if needed Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support Required skills: Basic technical knowledge in web products: domains names, web hosting, emails, etc. Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc. General knowledge of Linux and Windows Server PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus Excellent communication, organization and customer service skills Passionate for technology and willing to learn and develop himself/herself English knowledge is mandatory (>B1) Background: Degree in IT appreciated Being user of web hosting and cloud products is a plus